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7.2 With the exception of FSD 10 and a Revenue Canada interpretation bulletin on interest taxable benefit, HPMX does not have formal desk procedures. Consequently, there are no written instructions for important elements of the posting loans function. For example, important activities such as: monthly reconciliation process; new loan process; renegotiation process; documentation control; recovery and collection; and, delegated authorities for FSD 10, are not documented for easy reference. In addition, inconsistencies in document control, noted during our sample testing could be alleviated through the development and implementation of a "Document Control and Process Checklist". Developing desk procedures will provide a means to ensure that important processes and procedures are known and followed consistently by new and existing personnel.
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