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The audit team noted that the SED compensates for timeliness issues by prioritizing analytical work on a case-by-case basis, depending upon urgency. This practice meets urgent client needs, but does not improve the overall turnaround times for fulfilling analytical requests. The audit acknowledges that various factors have contributed to the delays in turnaround. For example, workload has increased. As well, since 1976, the SED has been housed in a retrofitted warehouse. Numerous concerns with the building have previously been noted. These have included employee capacity (overcrowding), a leaking roof, mould growth, and ventilation deficiencies, which, taken together, have affected levels of service.
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