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The CBSA has implemented a governance infrastructure that supports the management of staffing actions and it has established policies that support the new PSEA. A communications strategy was developed to ensure that staff has access to timely staffing information, strategies and decisions. However, interviews at certain branches and regional offices indicated the insufficient number of HR specialists has affected the provision of timely HR services. The President of the CBSA has approved a PE (Personnel Administration) development and apprenticeship program. In terms of planning, integrated HR plans are still under development at certain CBSA branches and regions. Furthermore, staffing management practices, controls and results are not actively monitored.
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