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  Vérification de l'ambas...  
De façon générale, l'administration fait du bon travail, mais il y aurait lieu de mettre davantage à contribution l'adjointe administrative locale et de lui offrir de la formation auprès de notre mission à Abidjan.
Generally, the administration is doing good work, but it would be wise to make more use of the local Administrative Assistant and provide her training at our Mission in Abidjan.
  Vérification de L'Ambas...  
3.3.4 Il y a en place un bon processus de planification qui facilite la gestion de la charge de travail liée aux demandes provenant des trois principaux clients. La planification de la Section concorde avec les objectifs et les ententes de rendement de la stratégie pays, et les plans découlent directement des objectifs généraux de la mission.
3.3.4 A good planning process is in place and facilitates management of the workload demands of its three main sets of clients. The Section's planning is in line with the Country Strategy objectives and performance agreements and plans cascade down from overall Mission objectives. This is reflected in the work that the Section takes on and in the distribution of work amongst officers.
  Vérification de L'Ambas...  
3.2.1 Dans l’ensemble, la Section politique a en place un bon processus de planification. Les objectifs de la stratégie pays se reflètent en retour dans l’EGR du conseiller et les PGR du personnel. De plus, les documents de planification sont liés aux grands objectifs et aux directives en place à la mission.
3.2.1 Overall, the Political Section has a good planning process in place. The Country Strategy objectives cascade down to the Counsellor's PMA and staff PMPs. Moreover, planning documents are linked to the overarching objectives and guidelines in place at the Mission. Section plans would benefit, however, from the inclusion of more outreach as part of their work planning activities.
  Vérification du Consula...  
4.1.1 Les gestionnaires de ce programme sont des personnes d'expérience. Le Programme des services administratifs est donc bien géré, par des employés qui font preuve de bon sens dans leurs tâches quotidiennes.
4.1.1 Management is experienced and this has led to a well-managed Administration Program and a "common sense" approach in dealing with issues. The Management/Consular Officer, an AS-07, heads a Program that includes three CBS and twenty LES. The work environment is positive. The quality of LES is impressive. Morale in the Program is good. A weekly staff meeting allows Program management to review priorities and to obtain feedback from the staff.
  Inspection du consulat ...  
Cette collaboration est facilitée par une bonne compréhension des objectifs de la mission et la présence occasionnelle du personnel du programme politique et économique aux réunions du programme d’EIA.
3.2.5 The IBD Team cooperates *** with the Political Economic Program. This is facilitated by a good understanding of overall Mission objectives and the occasional presence of PE staff at IBD Program meetings. This ensures staff remain informed of activities and objectives, and identify ways to cooperate at the operational level. There is also an *** relationship with the Honorary Consul based in Tampa Bay, and officers make good use of his network to further program objectives.
  Vérification de la dire...  
2.4.2 Un groupe de réflexion, appelé le Groupe des irréductibles, comprenant plusieurs personnes de l'ensemble du Ministère a été créé. Des sous-comités chargés d'aborder bon nombre des questions émergentes ont ensuite été établis.
2.4.2 A think-tank, referred to as the Ginger Group, was established involving several people from across the department. Sub-committees followed which were tasked with addressing many of the issues that were emerging. An e3 unit was formed at the suggestion of this group and was positioned in the PEP division. The unit was mandated to help solve problems related to priority setting, to identify core clients and services, to act as a secretariat to the Ginger Group and, together with the PEP Division, to communicate the e3 message.
  Vérification de l'ambas...  
1.1.2 Sous la direction du chef de mission, l'ambiance de travail à la mission est positive. Le moral est bon, et des relations de travail solides existent entre les EC et les ERP. Bien que la communication entre la direction et le personnel soit bonne, il y a toujours place pour l'amélioration.
1.1.2 Under the leadership of the HOM, the Mission maintains a positive work environment. Morale is good, and solid working relationships exist between CBS and LES. While there are generally good communications between management and staff, improvement is always possible. LES indicated a desire for more direct contact with the HOM, as well as more insight on the management of the Mission in general. To help in this regard it is recommended that the HOM hold regular town hall gatherings and meet with the LES Committee regularly (see recommendation 5.2.13). Committee on Mission Management (CMM) minutes should also be distributed to all staff, as appropriate.
  Vérification de l'Ambas...  
Les plans d'urgence n'ont pas fait appel aux ERP, qui jugent que ces plans doivent être revus et améliorés compte tenu du climat politique qui règne au Venezuela. D'ailleurs, bon nombre des 21 coordonnateurs d'urgence n'ont pas été contactés depuis plusieurs années.
The Consular Program, while staffed with knowledgeable and dedicated employees, lacks effective leadership. The Management and Consular Officer (MCO) is detached from the Program and has devolved its management to the Deputy MCO. Communications need to improve. Few meetings are held and there is no work plan for the Program. Emergency and Contingency Plans have not involved LES staff who believe these Plans, in light of the current political climate in the country, warrant review and rationalization. Many of the 21 wardens have not been contacted in several years.
  Inspection du haut-comm...  
1.1.4 Le moral du personnel EC de la mission est bon, malgré l’environnement difficile et la croissance rapide qu’elle a connue récemment. L’accès à de bonnes écoles, à des logements supérieurs à la moyenne et la proximité de l’Afrique du Sud pour prendre des congés obligatoires y contribuent.
1.1.4 Morale in the Mission is good amongst the CBS despite a difficult environment and the effects of rapid growth. Access to good schooling, above average housing and the proximity of South Africa for required breaks contribute to a positive posting. Morale amongst LES could be improved and would benefit from more formalized management attention to staff relations and communications issues mentioned above. The Mission would benefit from a team building exercise to discuss organizational change and communications.
  Vérification du consula...  
Les structures de planification et de gestion connexes sont en place, y compris les comités appropriés. La communication est bonne, il existe un très bon esprit d'équipe et une excellente coordination entre le personnel rattaché aux divers programmes et au sein de chacun de ces programmes.
The Mission has strong management and very capable leadership from the Head of Mission (HOM). Planning and related management structures are in place including the appropriate Mission committees. Communications are good and there is excellent teamwork and coordination among Programs and among staff within each Program. Morale at the Mission is very positive. The Mission is in the process of expanding its office accommodation and will continue to face the challenges of adapting to increasing workload and growth pressures. Minor observations and recommendations are raised in this report that will improve an already well managed operation.
  Vérification de L'Ambas...  
Le travail du Programme politique et économique est guidé par un processus de planification efficace, appuyé par un bon réseau de communication ouverte et d’échange d’information entre tous les programmes de la mission.
The Political and Economic Program's work is guided by an effective planning process and sustained through good, open communications and information sharing across all Mission programs. The officers and staff are *** producing results in line with Program objectives. The main challenge for the Political Section is the lack of an approved reporting agreement to provide increased focus to reporting activities. Within the Economic and Finance Section, upcoming departures provide a valuable opportunity for the Mission and Headquarters to revisit its mandate and resource level in line with departmental priorities.
  Vérification de l'ambas...  
2.1.12 La préparation d'une nouvelle description de travail constituerait un bon point de départ pour discuter du rôle et des responsabilités de l'agent des relations publiques, de la gestionnaire de programme et de la secrétaire du chef de mission.
2.1.12 The preparation of a new job description would be a good time to discuss respective roles and responsibilities of the Public Affairs Officer, Program Manager and the HOM's Secretary. The review of the job description would be best done in conjunction with the planning process. Given the wide-ranging scope of the role, from HOM to sectoral to Program to whole Mission, it would also be a good opportunity to discuss cross-program and domain issues in terms of who is expected to do what to best contribute to the Mission's performance.
  Vérification de l'ambas...  
3.2.1 La « Nouvelle approche » est mise en place avec bon sens conformément aux directives. Puisque d'une part, beaucoup d'entreprises canadiennes ne sont pas encore familières avec cette nouvelle approche et qu'elles sont peu disposées à s'aventurer sur des territoires inconnus perçus comme des endroits présentant des difficultés au niveau commercial et, d'autre part, que la gamme complète d'autres sources de services aux entreprises étrangères n'est pas toujours disponible, la mission a une certaine marge de manoeuvre quant à sa prestation de services.
3.2.1 The "New Approach" is being implemented in a common sense manner, in accordance with the guidelines provided. Given that many Canadian businesses are not yet familiar with the New Approach, coupled with their continued reluctance to venture into unfamiliar territory which is still seen to be difficult terrain to navigate, in commercial terms, and given that the full range of alternative sources of services for visiting businesses is not always available, a certain amount of leeway is given in the services provided by the Mission. In particular, where there is an opportunity to pursue sectoral objectives, as part of a specific initiative by one or more businesses, the Mission is more willing to provide a broader range of services.
  Vérification de la dire...  
2.3.6 Bon nombre des problèmes auxquels fait face PND ont été clairement identifiés par le personnel au cours des deux récentes journées de réflexion du Secteur. Toutefois, il a été difficile d'introduire des changements, en raison de la lourde charge de travail qui mobilise la gestion du Secteur et d'un environnement opérationnel dans lequel ce qui est urgent prime sur ce qui est important.
2.3.6 Many of the issues facing PND have been clearly identified by staff in the last two recent branch retreats. Introducing change, however, has been difficult because of the heavy workload in which branch management is involved and an operational environment in which the urgent takes precedence over the important. The organizational changes being proposed will help in part to address the human resources dilemma and, at the same time, assist in achieving the e3 "Working Smarter" initiative being promoted department-wide. This initiative acknowledges that "not changing means diminishing the branch's effectiveness over time, pushing the attrition rate higher and experiencing more difficulty in recruiting young knowledge workers".
  Vérification de l'Ambas...  
Cette mission, qui s'appuie sur un personnel compétent et motivé, est gérée de manière efficace. Le moral est très bon dans toute la mission. Une solide structure de comité est en place et les communications, tant au niveau interne qu'avec les autres missions établies en Chine, sont efficaces.
This Mission, with capable and motivated staff, is effectively managed. Morale throughout the Mission is very good. There is a sound committee structure in place and communications internally, as well as with the other China Missions, are effective. Mission Programs continue to grow, particularly the Immigration Program. The new Immigration Annex, which is only 18 months old, is already overcrowded. There are workload pressures in other Programs, specifically the GR and IBD Programs. Without a comprehensive resource review, however, it is difficult to assess if Programs are properly resourced. A vision of the long-term requirements for the Mission is needed to allow for effective planning. The Hub and Spoke Agreements between Beijing and the Consulates in Chongqing and Guangzhou need to be updated.
  Vérification du Consula...  
L'équipe de vérification confirme cette conclusion. De manière générale, le moral des employés est bon, et les ERP sont satisfaits des conditions et modalités d'emploi. Il y a peu de rotation du personnel, et seules trois mesures de dotation ont été prises pour combler des postes permanents au cours de l'année civile 2001.
4.2.2 The Mission was visited by a team from the Locally-Engaged Staff Division (HRL) the week prior to the audit visit. HRL found the HR function at the Mission to be effectively managed. The Audit Team would endorse this finding. Morale, in general, is good and the LES are satisfied with the terms and conditions of employment. There is little turnover of staff, with only three staffing actions for permanent positions having taken place in the calendar year 2001.
  Vérification de l'Ambas...  
Le Programme de développement du commerce international (DCI) s'appuie sur une équipe de gestion expérimentée et compétente. Le moral est bon, tout comme la coordination avec d'autres programmes et d'autres ministères fédéraux (AMF).
The IBD Program has an experienced and capable management team. Morale is good, as is coordination with other Programs and Other Government Departments (OGDs). The Program has a heavy workload with considerable effort required in the areas of advocacy and market access, advising clients and intervening on their behalf with Government officials and the regulatory regime.
  Vérification de l'ambas...  
5.1.2 De façon générale, l'administration fait du bon travail mais il y aurait lieu de mettre davantage à contribution l'adjointe administrative locale. Un séjour de formation auprès de notre mission à Abidjan permettrait de pallier à diverses lacunes dont une revue impérative des conditions de travail de nos employés locaux, sur la base de la rédaction d'un nouveau Guide des employés locaux qui date de 1991.
5.1.2 Generally, the administration is doing good work but it would be wise to make more use of the local Administrative Assistant. A training period at our Mission in Abidjan would help mitigate various deficiencies, including an urgently needed review of the working conditions of our local employees, based on the drafting of a new LES Handbook, which dates back to 1991.
  Vérification de l'ambas...  
Il dirige une équipe de deux canadiens et de huit employés recrutés sur place, en plus des employés locaux que l'on retrouve à l'Unité d'appui. Malgré des travaux de rénovation qui ont duré trop longtemps, il a su maintenir un bon moral parmi les employés.
The Head of Mission is doing excellent work in difficult conditions. He is leading a team of two Canadians and eight locally engaged staff, in addition to local employees in the Support Unit. Despite renovations that have dragged on too long, he has been able to maintain good employee morale.
  Vérification de la Dire...  
2.5.6 Lorsqu'on recourt aux services de TPSGC, le dossier du Bureau du protocole devrait contenir les copies d'un bon de commande signé conformément à l'article 32 de la LGFP, d'une demande de propositions, du contrat attribué et de la correspondance avec TPSGC.
2.5.6 When the services of PWGSC are used, the file in Protocol should contain copies of a purchase order signed under Section 32 of the FAA, a request for proposal, the awarded contract and the correspondence with PWGSC.
  Vérification de l'ambas...  
4.6.11 Les dossiers relatifs aux activités de représentation de la mission ont été examinés et jugés en bon ordre. Tous les frais de représentation sont classés dans les dossiers des frais de fonctionnement de la mission, à l'exception du dossier du CDM, qui est gardé à part.
4.6.11 Mission Hospitality files were reviewed and found to be in good order. All hospitality expenses are filed away with the Mission operational expenses files except for the HOM's file, which is kept separately.
  Vérification de l'Ambas...  
La mission est bien gérée et les structures en place assurent un encadrement adéquat, une planification proactive et de bonnes communications. Le chef de mission (CDM) s'implique dans tous les programmes et apporte un soutien apprécié par le personnel.
The Mission is well managed with structures in place that are providing appropriate direction, pro-active planning and good communications. The Head of Mission (HOM) is involved in all Programs and providing support that is appreciated by staff. Staff in the Mission are committed and enthusiastic and morale is good.
  Inspection du consulat ...  
5.2.7 Au cours de la réunion avec les employés canadiens, ces derniers ont exprimé des préoccupations relativement à une affectation aux États-Unis. Bon nombre de ces préoccupations sont semblables à celles que l’on observe dans d’autres missions américaines :
5.2.7 During the meeting with CBS, concerns related to a posting in the U.S. were raised. Many of these concerns are similar to those found in other U.S. missions:
  Vérification de l'ambas...  
1.1.3 Le budget de la mission est suffisant, et la mission a fait preuve d'un bon esprit social en retournant, cette année, les fonds d'immobilisations. La mission profite d'une certaine souplesse financière puisque deux postes sont libres depuis plus d'un an.
1.1.3 The Mission budget is sufficient, and the Mission has been a good corporate citizen by returning capital funds this year. The Mission has some financial flexibility as it has two positions which have been vacant for over a year. The Mission is planning to delete these two positions and use the funding to create another administrative position.
  Inspection du consulat ...  
2.2.3 Il y a un bon niveau de participation et de soutien de la part de la CDM, et le programme en tire parti de manière efficace pour soutenir les activités liées à la filière PE. La CDM agit à titre de remplaçante du gestionnaire de programme.
2.2.3 There is a good level of engagement and support from the HOM, and the Program leverages her position effectively to support PE activities. The HOM acts as a backup to the PM, makes herself available for key engagements and speaking opportunities and uses the expertise available within the Program to pursue Mission objectives.
  Vérification du Consula...  
2.2.3 Le moral du personnel est bon. Toutefois, il existe une certaine anxiété chez certaines personnes concernant la sécurité de leur emploi, que l'on attribue à l'incertitude quant à l'état actuel et futur de l'économie de Hong Kong plutôt qu'à des facteurs internes.
2.2.3 Staff morale is good. However, some anxiety exists among staff members with respect to job security. This is attributed to uncertainty with the current and future state of the Hong Kong economy rather than internal factors.
  Inspection de L'Ambassa...  
5.4.2 L’AGC surveille *** l’exécution du budget et met régulièrement à jour les tableaux budgétaires à l’intention du Comité de gestion de la mission. La mission fait bon usage des cartes d’achat pour les petits achats préapprouvés par l’ AGC.
5.4.2 The MCO is *** monitoring Mission budget performance and regularly tables updates at the CMM. The Mission is also making good use of acquisition cards for small purchases that are pre-approved by the MCO. This results in a reduced number of entries in the Integrated Management System (IMS).
  Inspection du consulat ...  
2.2.1 Le programme bénéficie d’un bon niveau de communication officielle et officieuse à l’interne et avec d’autres programmes de la mission. Des réunions hebdomadaires sont tenues d’après un ordre du jour et les procès-verbaux sont rédigés et distribués au personnel.
2.2.1 The Program benefits from a good level of formal and informal communication, both within the Program and with other Mission programs. Weekly Program meetings are held based on an agenda, and minutes are taken and shared among staff. This is a best practice as it ensures discussion is focussed, and that key activities, decisions and responsibilities are formally communicated.
  Vérification de L'Ambas...  
Le moral au sein du Programme est généralement bon; toutefois, les fermetures de mission au Japon plus tôt dans l’année ont eu une incidence sur le moral et sur la perception de la sécurité d’emploi chez certains ERP.
2.2.1 The Commercial Program is *** managed by the STC and the respective section heads, addressing challenges on a proactive basis. Morale within the Program is generally positive, however, the closure of missions in Japan earlier in the year did impact morale and perceptions of job security among some LES.
  Vérification de l'ambas...  
La mission a bénéficié de récentes initiatives de gestion adoptées par le nouveau chef de mission (CDM). L'équipe de direction a de l'expérience et, sauf au sein des Services administratifs, le moral du personnel est bon et la coopération entre les sections est efficace.
The Mission has benefited from recent management initiatives introduced by the new Head of Mission (HOM). There is an experienced management team in place and with the exception of the Administration Program, morale of staff is good and cooperation between Programs is effective. Strategic, operational and management priorities are set in the HOM's Accountability Agreement from which Program objectives have been developed.
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