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The Ombudsman also noted through the proposed priorities of the activity the strengthening of People Advocate Office capacity to intervene not just reactive as well as proactive in promoting and defending the rights of people. Reactive interventions, those that are meant to protect people whose rights have been violated (the examination of petitions, action in instance in the interests of petitioners etc.) are very important. But no less important are those pro-active, which consists of human rights promotion and prevention activities in the community, unannounced monitoring visits, conducting investigations on cases of serious human rights violations and the settlement of several cases of human rights violations or citizens complaints through the mediation process, said the People’s Advocate.
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