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As discussed earlier, information flow has been less successful for regular operational decision making. As discussed above, during transition, officers in the CBSA's regions were not getting the information they needed for financial decision making. Also, as discussed earlier, while national approaches were, and still are, being developed for operations to guide information flows and decision making, operations managers are making local-level decisions based on the information they have available in their region. The CBSA-wide systems and practices are not yet in place to enable fully informed operational decision making. Furthermore, as indicated earlier, these local-level decisions are not being captured and catalogued systematically to maximize learning and innovation at the CBSA.
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