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Keybot 3 Results  www.asfc.gc.ca  Page 6
  ARCHIVED - Internal Aud...  
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SDA
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PE
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Service delivery agreement (SDA)
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Entente de prestation de services (EPS)
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A service delivery agreement (SDA) sets out accountabilities, service level targets and the delivery mechanisms to meet those targets. It sets out in broad terms high-level objectives, performance levels and responsibilities.
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L'entente de prestation de services (EPS) établit les responsabilisations, les niveaux de service visés et les mécanismes de prestation pour respecter ces niveaux. Elle établit en termes généraux les objectifs à un niveau élevé, les niveaux de rendement et les responsabilités.