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The CBSA has a workforce of approximately 14,833 full-time equivalent employees (2011-2012 data) within 32 occupational groups and 16 related collective agreements; consequently, the management of overtime is a complex and voluminous activity. An analysis indicated that 11,466 employees (77%) had incurred some form of overtime in 2011-2012. Compensation within the Human Resources Branch (HRB) oversees the administration and interpretations of the collective agreements and maintains the Human Resources (HR) component of the Corporate Administration System (CAS); the Comptrollership Branch maintains the financial component.
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