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Not so long ago, the CIO and business units had a stable, established relationship. Business units made technology requests of the IT department and the CIO’s team procured, developed and delivered software and hardware solutions, sometimes working with outside partners. The nature of the relationship was largely based on unavoidable realities: technology required highly specialized skills present only in the IT department and deployment occurred in company-owned “on-prem” data centers, closely guarded (for good reason) by IT.
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