|
Customers have benefited from the options for connecting De-Mail directly with BPM inspire's process templates. By using this approach, T-Systems can operate with its focus clearly on its processes and, by implementing an automated mail system, handle every incoming communication in every area, department or branch – all without causing a headache. Real life examples: invoices are directed towards the invoice processing department, complaints end up in claims management, travel cost claims are handled in the travel cost workflow and applications are sent to the relevant specialist area. Lengthy processing paths, having to chase documents up by telephone, or documents that just go missing, are now things of the past. As companies and government bodies don't work exclusively with De-Mail, BPM inspire also offers a range of options for receiving data, for example, by fax, telephone or as electronic e-mail. De-Mail and BPM inspire are helping the dream of having a truly paper-free office get a step closer. "Now, we can do more than just capture documents automatically. We can also distribute them and process them without involving stacks of paper or mountains of files," said Eisenbeiß.
|