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The pressure to fulfill our mandate, continue to provide high-quality services, and support Canada's growing economy means that the CCRA must be innovative. This begins with innovation inside the organization. To continue earning our reputation for excellence in customs and revenue administration, the CCRA must ensure that our internal systems and services are up to the same level of quality as those we use with our external clientsthe businesses, organizations, and individual Canadians we serve. For example, we have dramatically reduced the amount of time it takes for an individual Canadian to receive an income tax refund. Now, with the CCRA's new human resources regime, we are striving to significantly reduce the amount of time it takes to staff a position within our organization.
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