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Of those respondents who had observed a hearing, 71% were either satisfied or very satisfied with their overall experience (18% were neutral and the remaining 11% were unsatisfied or very unsatisfied). Of those who had observed a hearing, 65% provided feedback about what they liked about their experience. Analysis of the open-ended question revealed that almost half of the respondents appreciated the professionalism and support of the PBC staff (42%), naming both professional and personal aspects in providing support, in responding to information needs, assisting in preparing victims for the hearing, and their ability to answer questions. About one-third of the respondents (28%) noted that they liked having a voice at the hearing, referring to the right to make a statement. Similarly, approximately one-third (28%) stated that they appreciated having the right to be present at the hearing and participating in the process. For some, being present at the hearing meant investing in personal recovery and achieving closure, while others wanted to hear the offender's story in person, and/or to be assured that the offender was monitored and that due process was in place.
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