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Marketing can’t be imagined without the use of (personal) data anymore. Data is always the basis for aligning marketing and service communication. From personal data, which the customer leaves behind at all touchpoints, the insights about the customers are gained, which are necessary to adapt communication individually to the customer’s needs. These are, for example, transaction data from online shops, response data from campaigns or from other digital contact points of the customer journey (such as the website / booking platform) as well as location data from location-based services. By assigning these data to a dedicated user profile (profiling), marketing-relevant insights to the individual user are gained by means of various analysis instruments, from scoring models to complex data mining methods.
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