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The appointment process has been characterized by a lack of timeliness, accountability and transparency, I would say, and you've outlined a number of the problems, including the timeliness of appointment, vacancy filling, the appointees serving past their terms, communication not being optimal. The IRB has unusually high turnover rates and vacancy rates, which leads to delays in decision-making and a large number of unprocessed claims and uncertainty for claimants. It's a governance issue, and it's one I'm concerned about, because we're placing very senior people to make decisions, and decisions that impact the health and safety and quality of life of Canadians.
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