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wiki.student.uni-goettingen.de
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For companies to receive orders by fax, Retarus can either assign a new fax number
or use
an existing connection and forward to the cloud infrastructure. Once the Retarus data center receives the order, an Intelligent Document Recognition (IDR) engine reads the form, capturing not only the plain text, but also the layout of the form and other elements of the document.
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If certain details on an order cannot be read by the OCR because the handwriting is illegible, the corresponding EDI documents are flagged as blocked, which instantly makes it visible in the ERP system that manual processing is necessary. At the same time, the responsible customer service employee is forwarded the original order form in which all unreadable text and areas requiring verification are clearly marked. This makes manual post-processing much more efficient for customer service agents, as only erroneous information needs to be rechecked. With the help of Retarus Managed Capture Services, this type of digitization allows companies to accelerate the entire order process, improve reliability and substantially lower costs by reducing staff effort.
