dúinn – -Translation – Keybot Dictionary

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Show textShow cached sourceOpen source URL	An eol dúinn cé na cineálacha sonraí pearsanta a shealbhaímid
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Rinne sé gearán linn roimhe sin i mí na Samhna 2015 faoi theachtaireachtaí téacs margaíochta a sheol an chuideachta dó gan a thoiliú, agus chuir sé in iúl dúinn in ainneoin iarracht chun díliostáil ach freagra ‘Stop’ a sheoladh go raibh sé ag fáil a thuilleadh teachtaireachtaí téacs.

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In July 2016 an individual complained to us about an unsolicited marketing telephone call which he received on his mobile telephone from Topaz (Local Fuels) Limited. He had previously complained to us in November 2015 about marketing text messages which the company sent him without his consent and he informed us that despite attempting to opt out by replying ‘Stop’ he continued to receive more text messages. In its response to our first investigation, the company said that the inclusion of the complainant’s mobile telephone number in its promotional campaign was as a result of a human error and it acknowledged the failure of its system to register his opt out attempts. It informed us in February 2016 that it had removed the mobile phone number concerned from its marketing database. We concluded that complaint at the time with a warning to Topaz (Local Fuels) Limited.

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Rinne sé gearán linn roimhe sin i mí na Samhna 2015 faoi theachtaireachtaí téacs margaíochta a sheol an chuideachta dó gan a thoiliú, agus chuir sé in iúl dúinn in ainneoin iarracht chun díliostáil ach freagra ‘Stop’ a sheoladh go raibh sé ag fáil a thuilleadh teachtaireachtaí téacs.

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In July 2016 an individual complained to us about an unsolicited marketing telephone call which he received on his mobile telephone from Topaz (Local Fuels) Limited. He had previously complained to us in November 2015 about marketing text messages which the company sent him without his consent and he informed us that despite attempting to opt out by replying ‘Stop’ he continued to receive more text messages. In its response to our first investigation, the company said that the inclusion of the complainant’s mobile telephone number in its promotional campaign was as a result of a human error and it acknowledged the failure of its system to register his opt out attempts. It informed us in February 2016 that it had removed the mobile phone number concerned from its marketing database. We concluded that complaint at the time with a warning to Topaz (Local Fuels) Limited.

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Tá cumhacht ag an DPC faoin Acht gníomh den sórt sin a dhéanamh a mheasann muid a bheith cuí maidir leis an imní. Ar an gcéad dul síos, déantar sainordú dúinn chun réiteach an-ábhair a éascú nó a shocrú, áit a bhfuil dóchúlacht réasúnta go mbainfear amach é sin, laistigh de thréimhse réasúnta.

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The Data Protection Act 2018 (“the Act”) sets down the parameters which determine how the DPC may handle a concern that an individual raises with us. The DPC is empowered under the Act to take such action as we consider appropriate in respect of the concern. In the first instance, we are mandated to facilitate or arrange an amicable resolution of the matter, where there is a reasonable likelihood of this being achieved, within a reasonable time. Where it appears, on an initial examination of the matter, that the concern being raised against your organisation may have a valid basis and may involve a breach of an individual’s data protection rights, we would encourage you to consider making an appropriate gesture by way of amicable resolution. This can result in the timely resolution of the matter and may preclude the need for this office to exercise its formal powers under the Act.

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D’fhéachamar le míniú a fháil ó Dermaface Limited inár n-imscrúdú. Chuir siad in iúl dúinn gur seoladh an ríomhphost margaíochta arbh é ab ábhar don ghearán deireanach trí chóras bogearraí na clinice ar cheannaigh siad.

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In August 2016 we received a complaint from a former customer of Dermaface Limited after she received an unsolicited marketing email. The complainant had previously been informed in 2014 on foot of a previous complaint about unsolicited marketing emails that Dermaface Limited had removed her details from its marketing list. Our investigation sought an explanation from Dermaface Limited. It informed us that the marketing email which was the subject of the latest complaint was sent through the clinic’s software system which it had purchased. It claimed that the new system contacted patients and former patients who had previously been opted out of receiving marketing communications from it. It admitted that the complainant was one of those patients/ former patients who had been sent a marketing email. It sent an apology to the complainant.

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Chuir sé in iúl dúinn gur sheol sé ríomhphost chuig Cúram Custaiméirí in The Irish Times Limited an 21 Aibreán 2015 ag iarraidh a bhaint den nuachtlitir, agus thug sé foláireamh go dtuairisceodh sé an cás don Choimisinéir Cosanta Sonraí mura ndéanfaí amhlaidh.

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On 28 April 2015 we received a complaint from an individual who received an unsolicited marketing email earlier that day from The Irish Times Limited in the form of a “Get Swimming” newsletter. He explained that he signed up for the “Get Swimming” newsletter some months previously and he told us that he opted out after the receipt of the third or fourth issue by using the unsubscribe instruction at the bottom of the newsletter. However, he claimed that The Irish Times Limited continued to send him the “Get Swimming” newsletter each week thereafter and he continued to unsubscribe using the unsubscribe instruction. He informed us that he also emailed Customer Care in The Irish Times Limited on 21 April 2015 asking to be removed from the newsletter and warning that if not, he would report the matter to the Data Protection Commissioner. Customer Care responded on the same day stating that they would remove him from the newsletter immediately. However, he received a further newsletter one week later.

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Chuir na haturnaetha ag feidhmiú thar ceann Littlewoods Ireland i rith imscrúdú na ngearán ón mbliain 2015 in iúl dúinn, tar éis chríochnú an ghearáin roimhe sin i mí na Nollag 2014, go ndearna Littlewoods Ireland athbhreithniú ar chuntas an chustaiméara.

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The requirement to provide proper notice of processing to data subjects in accordance with Section 2(1)(a) and Section 2D of the Data Protection Acts 1988 and 2003 is an essential pre-requisite to the lawful processing of personal data. A data subject has the right to be properly informed with adequate notice of a change in the ownership of a business holding his or her personal data, in order to be able to withdraw from the services being provided and prevent the further processing of their personal data (including preventing the transfer to a new owner) and to make alternative arrangements. The issue of what constitutes adequate notice will vary from case to case but in any event it must be at minimum a sufficient period that will allow a data subject to have a meaningful opportunity to consider the changes contemplated and to take steps to exercise their preferences in relation to the proposed changes.

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I ndiaidh dúinn imscrúdú a dhéanamh ar an gcéad ghearán, agus i ndiaidh gur dearbhaíodh dúinn gur baineadh uimhir ghutháin chuideachta an ghearánaí ón mbunachar sonraí margaíochta, d’eisíomar rabhadh foirmiúil do Imagine Telecommunications Business Limited gur dhóchúil go ndéanfaí aon chionta a dhéanfaí amach anseo a ionchúiseamh.

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In March 2015, we received a complaint against Imagine Telecommunications Business Limited from a company that had received unsolicited marketing telephone calls. The same company had previously complained to us in 2014 about repeated cold calling to its offices. Despite having submitted an opt-out request to Imagine Telecommunications Business Limited, it continued to receive marketing phone calls. Following our investigation of the first complaint, and having been assured that the phone number of the complainant company had been removed from the marketing database, we issued a formal warning to Imagine Telecommunications Business Limited that any future offences would likely be prosecuted.

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Thug sé le fios, ina theannta sin, go gcuirtear an fhoireann go léir ar an eolas go bhfuil CCTV suiteáilte agus ar na cúiseanna atá le úsáid, ach d’admhaigh sé nach ndearnadh iarrachtaí suntasacha ach go dtí lár na bliana 2014 chun an fhoireann agus na custaiméirí a chur ar an eolas go hiomlán maidir le láithreacht CCTV ar a chóistí.Sholáthair Aircoach cóip dúinn dá bheartas nua CCTV agus sholáthair sé grianghraif dúinn ar a dtaispeántar an chomharthaíocht CCTV ag doirse iontrála na gcóistí, agus luaigh sé, anuas air sin, gur cuireadh tús leis an bpróiseas inar cuireadh an chomharthaíocht chuí i bhfeidhm ar a chóistí in Eanáir 2014 agus gur tugadh chun críche é faoi Dheireadh Fómhair 2014.

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Aircoach informed us that it had introduced CCTV across its fleet in order to further enhance safety and security for both staff and customers. It further advised that all staff are informed that CCTV is installed and of the reasons behind its use, but admitted that it was not until the middle of 2014 that significant efforts were made to fully inform both staff and customers as to the presence of CCTV on its coaches.Aircoach provided us with a copy of its new CCTV policy and it also provided us with photos showing the CCTV signage on the coach entrance doors, adding that the process of putting appropriate signage in place on its coaches commenced in January 2014 and was concluded by October 2014.

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I ndiaidh dúinn imscrúdú a dhéanamh ar an gcéad ghearán, agus i ndiaidh gur dearbhaíodh dúinn gur baineadh uimhir ghutháin chuideachta an ghearánaí ón mbunachar sonraí margaíochta, d’eisíomar rabhadh foirmiúil do Imagine Telecommunications Business Limited gur dhóchúil go ndéanfaí aon chionta a dhéanfaí amach anseo a ionchúiseamh.

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In March 2015, we received a complaint against Imagine Telecommunications Business Limited from a company that had received unsolicited marketing telephone calls. The same company had previously complained to us in 2014 about repeated cold calling to its offices. Despite having submitted an opt-out request to Imagine Telecommunications Business Limited, it continued to receive marketing phone calls. Following our investigation of the first complaint, and having been assured that the phone number of the complainant company had been removed from the marketing database, we issued a formal warning to Imagine Telecommunications Business Limited that any future offences would likely be prosecuted.

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Thug sé le fios, ina theannta sin, go gcuirtear an fhoireann go léir ar an eolas go bhfuil CCTV suiteáilte agus ar na cúiseanna atá le úsáid, ach d’admhaigh sé nach ndearnadh iarrachtaí suntasacha ach go dtí lár na bliana 2014 chun an fhoireann agus na custaiméirí a chur ar an eolas go hiomlán maidir le láithreacht CCTV ar a chóistí.Sholáthair Aircoach cóip dúinn dá bheartas nua CCTV agus sholáthair sé grianghraif dúinn ar a dtaispeántar an chomharthaíocht CCTV ag doirse iontrála na gcóistí, agus luaigh sé, anuas air sin, gur cuireadh tús leis an bpróiseas inar cuireadh an chomharthaíocht chuí i bhfeidhm ar a chóistí in Eanáir 2014 agus gur tugadh chun críche é faoi Dheireadh Fómhair 2014.

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Aircoach informed us that it had introduced CCTV across its fleet in order to further enhance safety and security for both staff and customers. It further advised that all staff are informed that CCTV is installed and of the reasons behind its use, but admitted that it was not until the middle of 2014 that significant efforts were made to fully inform both staff and customers as to the presence of CCTV on its coaches.Aircoach provided us with a copy of its new CCTV policy and it also provided us with photos showing the CCTV signage on the coach entrance doors, adding that the process of putting appropriate signage in place on its coaches commenced in January 2014 and was concluded by October 2014.

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Fuaireamar gearán ó dhuine aonair i mí Mheán Fómhair 2015 faoi ríomhphost margaíocht a fuair sí bhí cúpla seachtain roimhe sin ó Coopers Marquees Limited. Thug an duine céanna gearán dúinn roimhe sin i mí Eanáir 2014 tar éis di ríomhphost margaíochta a fháil ón gcuideachta sin, faoinar mhaígh sé nár thug siú toiliú dá fháil.

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In September 2015 we received a complaint from an individual about a marketing email which she received a few weeks earlier from Coopers Marquees Limited. The same individual had previously complained to us in January 2014 after she received a marketing email from that company which, she stated, she had not consented to receiving. During the course of our investigation of the first complaint, the company undertook to remove the individual’s email address from its marketing database. We concluded that complaint by issuing a warning to the company that the Data Protection Commissioner would likely prosecute it if it re-offended.

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Tar éis dúinn imscrúdú a dhéanamh ar an ngearán reatha, chuir Imagine Telecommunications Business Limited ar an eolas sinn gur theip orthu an uimhir ghutháin a bhí i gceist a mharcáil mar ‘ná déan teagmháil leis’ ar an dara liosta de dhá liosta ar a raibh sí le sonrú.

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On investigating the current complaint, we were informed by Imagine Telecommunications Business Limited that it had failed to mark the telephone number concerned as ‘do not contact’ on the second of two lists on which it had appeared. This led to the number being called again in March and June 2015. It stated that the only reason the number was called after the previous warning was due to this error and it said that it took full responsibility for it.

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Dheimhnigh Stobart Air, ar thosú ár n-imscrúdaithe, dúinn go ndearnadh sárú ar shonraí an ghearánaí i Samhain 2014. Luaigh sé nár chuir sé an gearánaí ar an eolas ar an sárú nuair b’eol dó go ndearnadh an sárú mar gheall nach raibh na treoirlínte um chosaint sonraí ar an eolas aige ina moltar na hábhair shonraí atá i gceist a chur ar an eolas ar nochtadh sa chás go mbaineann ardriosca leis an nochtadh i leith cearta an duine aonair agus ina moltar don tríú páirtí a fuair an fhaisnéis chun na sonraí atá i gceist a mhilleadh nó a thabhairt ar ais.

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The organisation was victim of a “brute force” attack, whereby over a two-week period, the attackers tried various username/password combinations, with some combinations successfully being used to gain access to user accounts. When these accounts were accessed, the attackers attempted to withdraw user balances. These withdrawals were enabled by the attacker having the ability to add new payment methods. It was also possible for the attacker to access the personal data associated with the account.

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Chinn an Coimisinéir um Chosaint Sonraí chun na cionta a ionchúiseamh óir gur tháinig Yourtel Limited chun airde dúinn roimhe sin sa bhliain 2014 de bhun gearáin faoi ghlao gutháin mhargaíochta a dhéanamh chuig uimhir ghutháin a bhí taifeadta i gClár Díliostála an Bhunachair Eolaire Náisiúnta (BEN).

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At Tuam District Court on 10 October 2016 Glen Collection Investments Limited pleaded guilty to twenty-five sample charges – thirteen in relation to offences under Section 22 and twelve in relation to offences under Section 19(4). The company was convicted on the first five counts with the remainder taken into consideration. The court imposed five fines of €500 each. Mr. Ryan pleaded guilty to ten sample charges under Section 29. He was convicted on all ten charges and the court imposed ten fines of €500 each. In summary, the total amount of fines imposed in relation to this prosecution was €7,500

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Chuir siad in iúl dúinn i dtaca leis an ngearán seo, gur bheartaigh siad chun na sonraí a aisghabháil nuair a cuireadh iad ar an eolas faoin sárú, agus dheimhnigh siad gur scriosadh na sonraí i measc gach páirtí lenar bhain siad.

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The Commissioner concluded the opinion that Section 21(1) of the Data Protection Acts 1988 and 2003 had been contravened. PeoplePoint, is a processor engaged by the data controller (being the relevant government department which is the employer) and as such the data processor owes a duty of care to the data subjects whose personal data it is processing. Under Section 21, a data processor must not disclose personal data without the prior authority of the data controller on behalf of whom the data are processed.

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Nuair a fuaireamar an dara gearán, chuireamar tús le himscrúdú breise ach míniú a lorg do ghlao gutháin mhargaíochta chuig fón póca an duine aonair sna cúinsí inar tugadh le fios dúinn roimhe sin gur baineadh an uimhir theileafóin de bhunachar sonraí margaíochta na cuideachta.

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On receipt of the second complaint, we commenced a further investigation by seeking an explanation for the making of a marketing phone call to the individual’s mobile telephone in circumstances where we had previously been advised that the telephone number had been removed from the company’s marketing database. The company said that the number was called by the call centre due to its presence on a list of leads/lapsed customers that was provided to the call centre by another area of the business. It stated that it did not go far enough to ensure that a failure in its systems would not occur again in relation to this individual. It accepted that another marketing contact should not have happened in the absence of the individual’s consent. The Data Protection Commissioner decided to prosecute the company.

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Chuireamar tús le himscrúdú i leith iarratas an ghearánaí ar fhaisnéis ó Meteor i ndáil leis na hiarrachtaí a rinne sé chun na taifeadtaí glao a aisghabháil a tháinig faoi ábhar an iarratais rochtana chomh maith le faisnéis i leith na suíomhanna agus/nó na n-aonad gnó lena ndearnadh fiosruithe i ndáil le hiarratas rochtana an iarratasóra. Sholáthair Meteor asphrionta dúinn ina dtaispeántar na cuardaigh a rinneadh agus d’fhreagair siad nach raibh aon ghlao ina seilbh acu i ndáil leis an ngearánaí.

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In this case the issue of compliance with the 40 days for responding to an access request under the Data Protection Acts 1988 and 2003 was at issue. The complainant had made a valid access request to Meteor by email dated 24 August 2015. Meteor had finally responded to the requester by email on 29 October 2015 with a substantive answer. This substantive response to the access request fell nearly four weeks outside the 40 day statutory period for responding. Furthermore, Meteor did not provide us with any evidence that it had commenced the search for the call recordings which the complainant had sought within that 40 day period but instead chose to rely on its policy that only 10 % of Customer Care line calls are recorded and simply assumed that the complainant’s calls had not been recorded.

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Chuir an gearánaí in iúl dúinn, ar cailleadh gaol leo le déanaí, gur eisigh An Post ráiteas luachála go hearráideach i ndáil le comhchuntas taisce coigiltis a bhí acu roimhe sin lena gcomhpháirtí nach maireann, d’aturnae ag feidhmiú thar ceann mhac a gcomhpháirtí nach maireann.

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In October 2015, we received a complaint from a contractor in relation to the alleged unfair obtaining and processing of their personal data. The complainant stated that in the course of attending a data centre for work-related purposes the company had collected their biometric data without their consent and had also retained their passport until they had completed the training course. While the complainant had been advised in advance by the data controller to bring identification on the day of attendance at the data centre for security purposes, they had not been informed at that time that the data controller would be collecting their biometric data upon arrival at the data centre.

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B’amhlaidh i rith ár n-imscrúdaithe, a thug an t-árachóir (Árachóir X) mar chomhairle dúinn gur iarr an gearánaí roimhe sin luachan d’árachas teaghlaigh ó chuideachta árachais éigin eile (Árachóir Y), ar aistríodh a gealltanais chuig Árachóir X. Mhainnigh ar Árachóir Y chun an luachan a scriosadh (ní dheachaigh an gearánaí ar aghaidh chun polasaí a ghlacadh) i gcomhréir lena bheartas coinneála sonraí féin.

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During our investigation, the insurer (Insurer X) advised us that the complainant had in the past requested a quotation for household insurance from another insurance company (Insurer Y), the undertakings of which had been transferred to Insurer X. Insurer Y had failed to delete the quotation (the complainant had never proceeded to take out a policy) in line with its own data retention policy. In addition, Insurer Y had mistakenly linked the complainant’s personal details on the quotation to an insurance claim file in respect of a claim it had received from a person with an identical name.

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Show textShow cached sourceOpen source URL	Thug duine aonair gearán dúinn i mí an Mheithimh 2016 faoi theachtaireachtaí téacs margaíochta a bhí sé ag fáil ó Paddy Power Betfair Plc, agus líomhnaigh sé freisin nach raibh an t-ordú ‘stopadh’ ag bun na dteachtaireachtaí téacs ag oibriú freisin.
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	In June 2016 an individual complained to us about marketing text messages he was receiving from Paddy Power Betfair Plc and he also alleged that the ‘stop’ command at the end of the text messages was not working. He stated that he had never placed a bet with Paddy Power Betfair Plc but he recalled having used its Wi-Fi once.

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Show textShow cached sourceOpen source URL	Déanfaimid páirt i ngleic leis na meáin maidir le freagraí a thabhairt ar cheisteanna agus iarratais, agus preasráitis a eisiúint agus faisnéis eile a chuireann in iúl obair na hoifige. Foilsímid ar ár n-óráidí láithreán gréasáin a thug an Coimisinéir dúinn agus ábhar treorach nuashonraithe do dhaoine aonair agus d'eagraíochtaí maidir le comhlíonadh cosanta sonraí.
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	We engage with the media in responding to queries and requests, and issuing press releases and other information communicating the work of the office. We publish on our website speeches given by the Commissioner and updated guidance material for individuals and organisations on data protection compliance. As required, we also undertake information and awareness raising campaigns

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Show textShow cached sourceOpen source URL	Iarraimid ar an duine aonair fianaise a uaslódáil (nó a mhalairt a sholáthar dúinn) chun tacú lena gcás, agus i rith ár measúnachta b'fhéidir go gcaithfimid dul i dteagmháil leis an duine aonair chun tuilleadh faisnéise a fháil faoin ábhar a d'ardaigh siad.
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	When an individual raises a concern with this office, the matter will be first assessed to ensure the matter falls within our remit to address. We will also require the individual to upload (or otherwise provide to us) evidence to support their case, and in the course of our assessment we may need to contact the individual to obtain further information about the matter they have raised.

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Show textShow cached sourceOpen source URL	Mar fhreagra dár n-imscrúdú, mhaígh The Irish Times Limited gur shaincheist amháin a bhí i gceist leis seo a tháinig aníos trí earráid dhaonna le cumrú an phróisis díliostála, ar deisíodh ina dhiaidh sin é. Dheimhnigh siad go ndeachthas i bhfeidhm ar cheathrar úsáideoirí is trí fichid eile. Thug siad le fios dúinn gur cuireadh nós imeachta i bhfeidhm chun atarlú a chosc.
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	In response to our investigation, The Irish Times Limited stated that this was a once-off issue that arose from a human error in configuring the unsubscribe process, which had subsequently been fixed. It confirmed that sixty-four other users were affected. It informed us that a procedure had been put in place to prevent a recurrence.

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Show textShow cached sourceOpen source URL	Eisíodh moltaí don eagras go nglacfadh sé bearta chun na baoil aitheanta a mhaolú. Thug an t-eagras le fios dúinn gur ghlac sé na bearta seo a leanas bunaithe ar na moltaí a eisíodh:
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	Recommendations were issued to the organisation that it take steps to mitigate the risks identified. The organisation subsequently informed us that it had taken the following steps to address the recommendations:

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Show textShow cached sourceOpen source URL	Eisíodh moltaí don scoil go nglacfadh sí bearta chun na baoil aitheanta a mhaolú. Thug an scoil le fios dúinn gur ghlac sí na bearta seo a leanas bunaithe ar na moltaí a eisíodh:
Compare text pagesCompare HTM pagesOpen source URLOpen target URLDefine dataprotection.ie as primary domain	Recommendations were issued to the school that it take steps to mitigate the risks identified. The school subsequently informed us that it had taken the following steps based on the recommendations issued:

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Thug beirt dhaoine gearán dúinn i mí Eanáir 2015 faoi ghlaonna margaíochta gan iarraidh a fuair siad ó The Energy Centre ar a ngutháin líne talún. B’amhlaidh i leith na beirte gearánaithe a bhí a n-uimhreacha gutháin taifeadta i gClár Bunachair Shonraí Díliostála an Eolaire Náisiúnta (NDD).

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In January 2015 two individuals complained to us about unsolicited marketing calls which they received from The Energy Centre on their landline telephones. In the case of both complainants, their telephone numbers stood recorded on the National Directory Database (NDD) Opt-Out Register. In the case of the first complainant, he informed us that he received an unsolicited marketing call on 5 January 2015 during which the caller offered to arrange to conduct a survey of his home for the purpose of recommending energy saving initiatives that The Energy Centre could sell him. The complainant said that he told the caller not to call him again and he pointed out that his number was on the NDD Opt-Out Register. Three days later, the complainant received a further unsolicited marketing call from The Energy Centre. In the case of the second complainant, he received an unsolicited marketing phone call on 23 January 2015 from a caller from The Energy Centre who told him that there were sales agents in his area and that she wished to book an appointment for one of them to visit his home. The same complainant had previously complained to us in November 2013 having received an unsolicited marketing phone call from the same entity at that time. His first complaint was amicably resolved when he received a letter of apology, a goodwill gesture and an assurance that steps had been taken to ensure that he would not receive any further marketing calls.

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Thug beirt dhaoine gearán dúinn i mí Eanáir 2015 faoi ghlaonna margaíochta gan iarraidh a fuair siad ó The Energy Centre ar a ngutháin líne talún. B’amhlaidh i leith na beirte gearánaithe a bhí a n-uimhreacha gutháin taifeadta i gClár Bunachair Shonraí Díliostála an Eolaire Náisiúnta (NDD).

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In January 2015 two individuals complained to us about unsolicited marketing calls which they received from The Energy Centre on their landline telephones. In the case of both complainants, their telephone numbers stood recorded on the National Directory Database (NDD) Opt-Out Register. In the case of the first complainant, he informed us that he received an unsolicited marketing call on 5 January 2015 during which the caller offered to arrange to conduct a survey of his home for the purpose of recommending energy saving initiatives that The Energy Centre could sell him. The complainant said that he told the caller not to call him again and he pointed out that his number was on the NDD Opt-Out Register. Three days later, the complainant received a further unsolicited marketing call from The Energy Centre. In the case of the second complainant, he received an unsolicited marketing phone call on 23 January 2015 from a caller from The Energy Centre who told him that there were sales agents in his area and that she wished to book an appointment for one of them to visit his home. The same complainant had previously complained to us in November 2013 having received an unsolicited marketing phone call from the same entity at that time. His first complaint was amicably resolved when he received a letter of apology, a goodwill gesture and an assurance that steps had been taken to ensure that he would not receive any further marketing calls.

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Thug beirt dhaoine gearán dúinn i mí Eanáir 2015 faoi ghlaonna margaíochta gan iarraidh a fuair siad ó The Energy Centre ar a ngutháin líne talún. B’amhlaidh i leith na beirte gearánaithe a bhí a n-uimhreacha gutháin taifeadta i gClár Bunachair Shonraí Díliostála an Eolaire Náisiúnta (NDD).

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In January 2015 two individuals complained to us about unsolicited marketing calls which they received from The Energy Centre on their landline telephones. In the case of both complainants, their telephone numbers stood recorded on the National Directory Database (NDD) Opt-Out Register. In the case of the first complainant, he informed us that he received an unsolicited marketing call on 5 January 2015 during which the caller offered to arrange to conduct a survey of his home for the purpose of recommending energy saving initiatives that The Energy Centre could sell him. The complainant said that he told the caller not to call him again and he pointed out that his number was on the NDD Opt-Out Register. Three days later, the complainant received a further unsolicited marketing call from The Energy Centre. In the case of the second complainant, he received an unsolicited marketing phone call on 23 January 2015 from a caller from The Energy Centre who told him that there were sales agents in his area and that she wished to book an appointment for one of them to visit his home. The same complainant had previously complained to us in November 2013 having received an unsolicited marketing phone call from the same entity at that time. His first complaint was amicably resolved when he received a letter of apology, a goodwill gesture and an assurance that steps had been taken to ensure that he would not receive any further marketing calls.

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Tar éis dúinn an cás a iniúchadh, thugamar le fios do Paddy Power Betfair Plc nach bhfacamar fianaise ar bith gur tugadh an deis don úsáideoir chun díliostáil ón margaíocht faoi mar is gá faoi I.R. 336 de 2011 (Na Rialacháin ríomh-Phríobháideachais).

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During our investigation of this case, the company, in relation to the allegation that the ‘stop’ command was not working, admitted that there were technical issues with the opt-out service of its text provider and stated that it had it acted immediately to rectify this once it became aware of it. On the matter of marketing consent, the company informed our investigation that the complainant had logged onto the Wi-Fi at its Lower Baggot Street, Dublin outlet in April 2016. It described how a user must enter their mobile phone number on the sign-in page following which they receive a PIN number to their phone which enables the user to proceed. After entering the PIN correctly, the customer is presented with a tick box to accept the terms of service which includes a privacy policy. Having examined the matter, we advised Paddy Power Betfair Plc that we did not see any evidence that the user was given an opportunity to opt out of marketing as is required by S.I. 336 of 2011 (the ePrivacy Regulations). We formed the view that the company was unable to demonstrate that the complainant unambiguously consented to the receipt of marketing communications. The company understood our position and it undertook to work with its Wi-Fi providers to add the required marketing consent tick box on its registration page. It also immediately excluded all mobile phone numbers acquired through the Wi-Fi portals from further marketing communications.