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My mission was built on three pillars. First, transfer of knowledge regarding the concept of Total Quality Management, its related principles and, respectively, the Excellence Framework for Quality Management (EFQM). To this end, a seminar was held with experts from the NBS, representatives of the main producers of statistics, NBS sector-based partners and users of statistical data and information. In this connection, I presented the criteria that define the quality of statistics, the European policies on quality, the main models and tools used at European level in the field of Total Quality Management. The seminar was followed by discussion, as, in addition to European rules and standards, Moldovan colleagues were very interested in Romanian experience. After the seminar, we had a round table where I proposed the participants to gain a deep insight into the statistical quality. We tried to build two of the tools used in statistical practice: a quality report and a list of questions for self-evaluation of statistical surveys by those dealing with surveys. The second pillar of my visit was built around discussions with my colleagues at NBS and several sector-based partners in an attempt to gather information in order to propose, at a later stage, a package of recommendations to the NBS management, in fact, a plan for quality development aimed at establishing concepts and improving the quality of statistical data. The third pillar was the development of a potential structure for the NBS Moldova and a bibliography for a handbook on quality for the NBS. There is a need for such a handbook, as it will provide an overview of mechanisms and tools used by the statistical office to quantify and assess the quality of institutional environment, statistical processes and products.
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