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For a supplementary fee of $25 for flights within North America of up to 1609 km (or 1000 miles), and $35 for longer flights, "On My Way" offers additional services to passengers when there is a disruption of an Air Canada or an Air Canada Jazz flight, regardless of the reason. Access is provided to a special group of customer service agents who address each customer's travel needs, re-book them accordingly, and when necessary provide complimentary hotel accommodations, car rental or other ground transportation, and meal vouchers.
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