|
Installation on the user's server is basically free of charge if performed by the user himself on the basis of received instructions, the same way he can installs other server applications. Installation package and the instructions are clear and in fact some users the installation process by themselves, without any additional assistance of 1KA team. In case of complications, advanced server protection, security settings, user's weak technical competences, configuration or any other problems which require assistance of 1KA team, engineering hours (B) start running, both for the assistance by email, phone or on location. In case the user needs help with the installation, it takes - if there are no major complications (e.g. engineering hour on user's location) - 2,5 engineering hours, which shall be sufficient for any questions, explanations and interventions. Major complications are extremely rare.
|