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Call Center started to function in State Migration Service since 2008 as Migration Information Center. Since 2010 has continued its work in three languages firstly as a section (Migration Information Section), then as a division (Migration Information Division). A number of measures have been taken since 2010 in order to improve the activity of division and organize its work, as well as works have been continued towards fully harmonizing with the requirements of “Rules of organizing activity of Call Centers at the State bodies” approved by the Cabinet of Ministers of the Republic of Azerbaijan with the Decision №50 dated from February 25, 2015. The name of Migration Information Center was changed to Call Center Division according to the Order No 49 of the Service chief dated from 29.04.2016.
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