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Public Service Counselling Associates (AKRAB) is a specific name for officers and staff appointed as AKRAB members upon completion of the Basic Counselling Skills Enhancement Programme (PPKK). Circular No. 18 for 2005 stated the application of psychology in human resource management. AKRAB must be trained at two (2) levels of PPKK. The name AKRAB is a combination of basic compulsory values for a counselling associate, namely Honesty (Amanah), Commitment (Komitment), Rational (Rasional), Morals (Akhlak) dan Smart (Bestari).
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