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  Vérification du haut-co...  
3.9.5 La DCE devrait revoir avec TCS son approche des clients du DCV pour déterminer si une stratégie plus proactive et plus personnelle pourrait donner de nouveaux résultats.
3.9.5 CED should review with TCS its approach to VTC clients to determine whether a more proactive and personal approach may bring new results.
  Vérification du consula...  
La prochaine étude auprès des clients, au cours du premier trimestre de 2002, aura été effectuée selon une liste de clients directement extraite de la base de données de WIN Accès direct par TCS et TCE.
3.3.1 More can be done to implement the Trade Commissioner's New Approach. There is little material evident in the Chancery in the form of handouts and posters that outlines and promotes the services provided by the Trade Commissioner Service to businesses and partner clients. A supply of good marketing material can be obtained from Headquarters for display and distribution at events and during out-calls. The partner-client brochure outlines the use of a Business Mission Agreement (BMA) which is advocated for use with visiting Missions. Atlanta has yet to use the BMA although the Program is aware that its use is strongly advised.
  manila06-fr  
Recommandation à l'intention des Opérations à l'étranger (TCS) 3.5.5 TCS doit étudier le modèle de l'équipe sectorielle virtuelle de l'agro-alimentaire en vue d'en faire la promotion à titre de pratique exemplaire pour le bénéfice d'autres équipes sectorielles virtuelles.
4.1.8 There is no lock on the door to the Consular booth, which allows anyone inside the working area of the Mission to have access to the cash and documents when the DMCO or Assistants are not in the booth. Cash is properly reconciled at the end of each day, but not necessarily after each Assistant’s shift in the Consular booth. At the end of their shift, the cash should be reconciled and prepared for delivery to the Accounts section.
  manila06-fr  
Recommandation à l'intention des Opérations à l'étranger (TCS) 3.5.5 TCS doit étudier le modèle de l'équipe sectorielle virtuelle de l'agro-alimentaire en vue d'en faire la promotion à titre de pratique exemplaire pour le bénéfice d'autres équipes sectorielles virtuelles.
4.1.8 There is no lock on the door to the Consular booth, which allows anyone inside the working area of the Mission to have access to the cash and documents when the DMCO or Assistants are not in the booth. Cash is properly reconciled at the end of each day, but not necessarily after each Assistant’s shift in the Consular booth. At the end of their shift, the cash should be reconciled and prepared for delivery to the Accounts section.
  Vérification du haut-co...  
Généralement, les nouveaux venus ne disposent pas de notes sur la passation des fonctions; on ne leur remet pas de trousse d'orientation, pas plus que ne leur est affecté un « compagnon » pour faciliter leur intégration dans la DCE. Le site Horizons de TCS, où l'on trouve des politiques, de l'information, des tuyaux et des outils sur l'EIA, est utilisé sporadiquement.
3.8.1 Staff, particularly assistants, have indicated a need for training, especially on new computer software. Some have had the request in their appraisal reports for many years. Recruits are put on the job with minimal training. Handover notes are generally not available for new arrivals and new staff are not provided with an orientation kit or set up with a "buddy" to facilitate their integration into CED. The TCS Horizon's site which contains policies, information, tips, and tools about IBD is used sporadically. Horizons could be used systematically to review the support that is available to all staff to undertake their investment, S&T and Trade promotion job. Chosen topics could be discussed at management and staff meetings and an Officer could be appointed to coordinate this initiative. All essential elements of an orientation kit can be found in Horizons.
  Évaluation du programme...  
Le PDCI, l'un des huit secteurs d'activité du MAECI, se concentre sur la stimulation du commerce, la recherche d'investissements et le développement des sciences et des technologies. Le Service des délégués commerciaux (TCS), l'épine dorsale du PDCI, s'occupe de promouvoir les intérêts économiques du Canada dans le monde.
IBD Programming encompasses one of eight business lines within DFAIT. It focuses on three areas of programming: trade promotion; investment attraction; and science and technology development. The Trade Commissioner Service (TCS) is the backbone of IBD programming. The role of the Trade Commissioner Service is to promote Canada's economic interests in global markets. The TCS works at the mission level within a broader network of government programs under the auspices of Team Canada Inc which provides various forms of support to Canadian exporters.
  Vérification de l'Ambas...  
3.3.3 Le plan d'activités annuel de DCI est une excellente illustration de la mise en oeuvre de la Nouvelle approche du SDC. La Direction des opérations à l'étranger (TCS) soutiendra ce plan, en tant qu'exemple de « bonne pratique », dans ses sessions de formation à la Nouvelle approche.
3.3.3 The annual IBD Business Plan is an excellent example of one that reflects the TCS New Approach. The Overseas Operations Division (TCS) will be promoting the Plan as a "Best Practice" in its New Approach training sessions. The Plan was developed in close consultation with the HOM, IBD staff and other Programs at the Mission. Comments on the Plan were also solicited from the TCCC and the "P" and "T" Branches at HQ. Objectives are measurable and, as the Plan was created with the input of the entire IBD team, these objectives are clearly understood by all. Budgeted activities are all geared to achieving objectives set out in the Business Plan.
  manila06-fr  
Recommandation à l'intention des Opérations à l'étranger (TCS) 3.5.5 TCS doit étudier le modèle de l'équipe sectorielle virtuelle de l'agro-alimentaire en vue d'en faire la promotion à titre de pratique exemplaire pour le bénéfice d'autres équipes sectorielles virtuelles.
4.1.8 There is no lock on the door to the Consular booth, which allows anyone inside the working area of the Mission to have access to the cash and documents when the DMCO or Assistants are not in the booth. Cash is properly reconciled at the end of each day, but not necessarily after each Assistant’s shift in the Consular booth. At the end of their shift, the cash should be reconciled and prepared for delivery to the Accounts section.
  Évaluation du programme...  
La figure 1 donne un aperçu des programmes canadiens de développement du commerce international. Les éléments en italiques sont les éléments les plus pertinents du PDCI des missions, y compris les six services de base du TCS illustrés dans la dernière colonne, à droite.
Figure 1 provides an overview of the Government-wide programming in IBD. The items presented in italics are those which are most relevant to IBD Programming at mission level, including the delivery of the six core services of the TCS presented in the far right column.
  Vérification du consula...  
3.3.8 Le délégué commercial en chef et le directeur des Opérations à l'étranger (TCS) ont participé à une journée de réflexion, organisée à Los Angeles après la vérification, afin d'aider la mission à concevoir des pratiques et des processus conformes aux principes de la Nouvelle Approche.
3.3.8 The Chief Trade Commissioner and the Director of TCS Overseas Operations participated in a Los Angeles retreat following the audit, in order to assist the Mission in developing practices and processes in line with New Approach principles. TCS is also planning to conduct ongoing assessment of missions with regard to new Approach knowledge, in order to address gaps as they surface.
  Vérification de l'ambas...  
Un InfoCentre permettrait de réaliser des économies en centralisation la réception, l'enregistrement, le contrôle et la distribution des demandes, et la conservation des dossiers, des rapports et des autres renseignements des quatre bureaux. Les besoins de Berlin d'avoir un InfoCentre a été reconnu lors d'une récente visite de formation de TCS.
3.4.2 Under the New Approach, InfoCentres have been identified as a best practice and particularly beneficial in large programs. An InfoCentre would provide efficiencies by centralizing the receipt, recording, control and distribution of enquiries, and the maintenance of files, reports and other information for all four offices. Berlin's need for an InfoCentre was recognized during the recent TCS training visit.
  Vérification du haut-co...  
Cela étant dit, la mission continue à avoir des inquiétudes relativement au sérieux et à la capacité immédiate d'exporter d'un nombre important des entreprises qui s'inscrivent. Des doutes subsistent sur l'utilité de communiquer systématiquement avec toutes ces entreprises. La mission a discuté avec TCS de ce problème constant, qui peut toucher toutes les missions.
3.9.5 Agreed. We have already implemented a policy of consistently replying to incoming VTC messages from potential new clients. That being said, the Mission continues to have concerns regarding the seriousness and export readiness of a significant number of those registering and the impact of systematically contacting all registrants. The Mission has contacted TCS about this ongoing problem, one which can affect all posts.
  Vérification de l'ambas...  
Les agents ont participé à divers genres d'activités de formation sectorielle. La DCP a organisé en novembre 2004 une journée de réflexion qui avait pour objectif d'examiner les valeurs de base du Service des délégués commerciaux (TCS).
3.3.2 All staff have received LES Serving-our-clients training, except for the STC's Assistant (who participated in the pilot for GLI 2). Officers participated in various types of sectoral training. The STC held a retreat to explore the TCS Core Values in November 2004.
  Vérification de l'Ambas...  
4.5.7 TCS/TBX doit renforcer la définition de l'IMR (soit les rôles et les responsabilités de toutes les parties) avec ses partenaires d'équipe Canada, peut-être à l'aide d'une approche fondée sur des études de cas portant sur des missions antérieures semblables à celle d'IC dans le secteur des télécommunications, afin de mettre en évidence les pratiques exemplaires et les domaines qui doivent être améliorés par tous les partenaires.
4.5.7 TCS/TBX should re-enforce the PMI concept (i.e. the roles and responsibilities of all parties) with its Team Canada Partners. Perhaps using a case study approach of completed missions, such as the IC Telecommunication mission, to highlight best practices and areas that require improvement for all partners.
  Vérification de l'ambas...  
Cette situation a un impact sur les agents du Programme, qui n'ont pas assez de soutien et d'aide. Même sans ces absences, le Programme ne compte pas assez de ressources pour soutenir ses agents. TCS a reconnu ces faits lors d'une récente visite.
3.4.1 In Berlin, operational support in the Program has been problematic. *** The third support position is currently shared between two half-time employees. This situation has had an impact on the Program leaving officers without adequate support and back-up. Even without these absences, the Program has had insufficient resources to support its officers. This was recognized by TCS during a recent training visit.
  Vérification du haut-co...  
La direction devrait s'efforcer de choisir des sujets à discuter lors des réunions de la direction et du personnel, et on pourrait trouver un agent pour coordonner cette initiative. La mission devrait veiller à ce que TCS participe à ce projet.
3.8.3 Greater use of Horizons should be made to systematically review the support that is available to all staff to do their investment, S&T and trade promotion job. Management should make it a point to choose topics to discuss at management and staff meetings and an Officer could be found to coordinate such an initiative. The Mission should ensure TCS is involved in this project.
  Évaluation du programme...  
Les renseignements demandés ne sont pas visés par les services de base de TCS.
The mission is still assisting the company and therefore the core service has not yet been completed.
  Évaluation du programme...  
- Direction du marketing (TCS)
- Program for International Business Development
  Vérification de la conn...  
Directeur adjoint, Systèmes d'information de TCS
Co-ordinator, CanadExports On-Line
  Vérification de l'ambas...  
Recommandation à l'intention de TCS
Recommendation for TCS
  Vérification de l'Ambas...  
Réponse de TCS/TBX
TCS/TBX Response
  Vérification de l'ambas...  
Mesure prise par TCS et échéancier
TCS Action and Time Frame
  Vérification de l'Ambas...  
Recommandation à TCS/TBX
Recommendation for TCS/TBX
  Restez branché  
Service des délégués commerciaux du Canada : @SDC_TCS
The Canadian Trade Commissioner Service: @TCS_SDC
  Vérification de l'ambas...  
La mission doit travailler avec la Direction des opérations à l'étranger du Service des délégués commerciaux (TCS) à l'évaluation globale des ressources commerciales pour déterminer les ressources optimales pour l'Allemagne.
3.3.1 Of the approximately 30 resources in the IBD Program, 16 are based in Berlin with 14 based in the three Consulates. Three aspects of our trade presence in Germany need to be considered by management: location of resources; alternate delivery models; and total resource requirements. The prime post system requires that all officers cover the entire country. While this system works relatively well, there are limitations to the coverage that can be provided given the size of the country, its regional diversity and the value of its economy. Geographically, most businesses and industry are located outside of Berlin. There is a tendency for officers to focus on the regions where they are located, thus detracting from the prime post system by giving other regions less attention. There is a case to be made to bolster the Munich and Düsseldorf Consulates while Hamburg and other locations could be staffed by LES supervised from Berlin (such models already exist in other countries). This scenario would require a combination of incremental resources to the Program as a whole, re-allocations from Berlin and Hamburg and establishment of stand alone Trade Offices staffed with LES. The Mission needs to work with the Trade Commissioner Service Overseas Operations Division (TCS) in its global evaluation of trade resources to determine the optimum resource base for Germany. At the same time, the Mission should reassess from a strategic perspective the optimum geographical deployment of resources irrespective of the status quo, and then develop the corresponding implementing strategy.
  Vérification du haut-co...  
Les agents ont dit hésiter dans une certaine mesure à passer du temps loin du bureau, particulièrement lors de visites prolongées dans les régions, étant donné les nombreux messages reçus et les normes de service de TCS exigées.
3.7.1 CED officers recognize that there is a need for more calls outside the office and have frequently expressed support for the principles behind the European Union, North and West Europe Bureau (RWD) outcall initiative, recognizing the desirability and importance of spending more proactive time outside the office and in the territory; the RWD initiative formed part of the Minister's PMA. Unfortunately, there was a debate initially between HQ and CED on which type of outcalls should be reported to HQ; RWD's instructions to missions asked only that a specific type of call be reported upon, and not others. Quarterly reports reflecting the scope of RWD's request are being sent to HQ. The need for increased mobility outside of the office also became mixed together with the internal difficulty of obtaining mobility tools (e.g. modern blackberries and mobile phones). Officers expressed some measure of reluctance to spend time away from the office, particularly on extended visits in the regions, given the many incoming messages and required TCS service standards. The Minister strongly supports this need for all Officers to have mobility tools. It is essential that each Officer be equipped with the proper tools as soon as possible. The Minister is continuing to work with the DHOM and HQ to find the money to achieve this. It should be made clear to all staff that these tools are provided not only as a business tool but as a means of ensuring that there will be more proactive calls outside the office and even outside London. An outcall program with specific targets that are truly new calls either as a result of networking or sector strategy should also be incorporated into each Officer's accountability agreement.