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In July 2014, the Central Bank of Malta and the GRTU Malta Chamber of SMEs agreed to setup a tailor-made educational programme for the retail sector. The GRTU, in consultation with the Bank, launched a survey in October 2014 to better assess its members' requirements. From the survey it transpired that only 52% of employees were given general or specific training in relation to cash handling and dealing with payments. Other issues highlighted in this survey were post-dated cheques, the handling of suspicious counterfeit banknotes, shortage or surplus of coins, dishonoured cheques, late payments by debtors, and issues at reconciliation stage.
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