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Thanks to the cooperation with the regional community workers, the latter are able to provide elderly people and informal carers with advice during working hours. In addition, the care providers of the residential care centres can be reached 24/7 if necessary to coordinate the necessary emergency services in case of incidents. When emergency services are called, the audiovisual contact with the elderly person will help to better assess the seriousness of the incident, which will allow for a more effective and efficient coordination of the assistance.
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