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Commercial Operations handles the design and development of the organizational structure, all processes and responsibilities which are essential for the operation of an electronic toll collection system: road user services, payment services as well as enforcement services. Road User Services include the planning and implementation of point-of-sale systems, the provision of call centers and the design of suitable web portals – to meet the varied information needs of road users in a cost-effective, timely manner. Payment Services are a comprehensive offering, from invoicing through to reminders and dunning - , and support a variety of payment systems, such as cash, credit card or fleet card. To enable enforcement of the toll collection process, within the scope of an operations project, we also install validation centers and provide specific measures for portable and mobile enforcement. The central system, managed by Kapsch TrafficCom Operations Management, integrates all the elements of this complex process.
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